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My Account My Orders My Wishlist My Coupons My Points My Referrals BGpayBanggood Dear HandyMn, Thank you for choosing Banggood and sorry for hearing that.It's a rare situation since we couldn't help you to figure it out via your description.Sorry,would you mind sending a short video showing how you operated to us in this link:http://www.banggood.com/Contact-Us_hi111? We will try our best to help you solve the problem you met and issue a proper solution for you as soon as possible.Hoping your kindly understanding,we wish you have a nice day. Best regards,Banggood Team
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